Q. What are your office hours and phone number?
A. The office is open Monday through Thursday
from 8:00am to 5:00pm, and 8am to 2noon on
Fridays except Holidays. Please listen closely
to the prompts to avoid unnecessary delays.
Office appointments and Procedure appointments
are scheduled by different departments. If it is
necessary to leave a voice mail, please leave
your full name, telephone number and the nature
of your call. We will return your call as soon
Q. Do I need to be referred by my physician?
A. Most of our patients are referred by their
In certain circumstances however, we will see
you without a request from your physician. If
your insurance is an (HMO, POS or other Managed
Care Provider) you may be required to obtain a
referral from your primary care physician.
Q. What do I need to bring with me to my
A. Bring a list of the medicines you are
currently taking and the bottles.
It is important for the physician to know the
exact dosage you are taking.
We will need to make a copy of your insurance
card and referral form ( if your insurance
requires one). Copays are collected at check in.
We accept cash, check, Mastercard, Visa &
Q. Do you accept insurance?
A. Our physicians participate in a number of
insurance programs. We will be glad to file for
your insurance but you will be responsible for
deductible, co-insurance and co-pay amounts.
Q. Who do I call with questions
regarding my statement?
A. For billing inquiries please call our billing
department at 910 353 6158
Q. How do I get refills on prescriptions?
A. Please call your pharmacy for prescription
refills.The pharmacist will send us an
electronic request for your medications.
Q. What is your cancellation policy?
A. As a courtesy to our practice and those
patients needing an urgent appointment, we
require that you call during office hours to
give a 24 hour notification for office
appointments and a 48 hour notification for